24-hour Cancellation Policy
Your appointments are very important to our Posh professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of a true emergency. However, if last minute cancellations or "no shows" become a habit (more than two times in a 6 month period), you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s) after the 2nd time.
• "NO SHOWS" will be charged 100% of service amount, after 2nd no show.
As a courtesy, we do call, text to confirm the date & time at least 24 hours prior to your appointment. Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.
You are always welcome to call and double check any appointments if you’re unsure.
Appointment Changes After Arrival to the Salon
If you are booked for more than one service and decide not to have all scheduled services done, we ask that you pay for all scheduled services, whether received or not. We allot time for each person we see each day. Without notice, your stylist misses the opportunity to fill the spot which negatively impacts her income.
Please arrive about 10 minutes before your scheduled appointment time. This will allow you to change into a client robe, grab your snack & coffee from the lounge and get prepped (shampooed, caped-up, etc.) for your appointment. This also allows your stylist to spend the entire appointment time alloted with you and get the most amount of time with your amazing stylist.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, tardiness can affect the remainder of our stylists' day by delaying them for their clients who are scheduled after you. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call even if you just think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day!
Again, please remember that your appointments are reserved for you & only you. These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible. We very much appreciate your business and respect for our policy.
The salon is a dangerous environment for curious little ones. With that in mind, we do not allow children in the salon while their parents are receiving services. It is not fair to other clients who are looking for a break from the grind and want to unwind in a relaxed atmosphere, and more importantly it is never fair for the kids to wait in a place that is not meant for exploring. While we do service children of our long term, regular clients at our discretion, we cannot assume the risk that unsupervised children place on our salon. Thank you for your understanding.
Jewelry & Personal Items
We cannot be responsible for loss or damage to personal articles, including clothing and accessories. When visiting Posh, please leave your jewelry & items you just can't live without, at home. We suggest you wear our provided robes when receiving ANY service. If you choose not to change, we will not be responsible for any damage to clothing. All clients are invited to use a robe on their first visit to the salon, and we trust you know you can put one on upon all subsequent visits.